Refund Policy

1. Introduction

Welcome to Launch Directory. This Refund Policy explains the conditions under which refunds may be available for paid services offered through our website.

Launch Directory is a product discovery platform that helps visitors discover software, digital products, startups, online tools and other innovative products.

By purchasing a paid service through Launch Directory, you acknowledge this policy, subject to your applicable statutory rights.

2. Free Product Submissions

Submitting a product for consideration through our free submission process does not require payment.

Free submissions do not qualify for refunds because no payment has been collected.

Submission does not guarantee approval, publication or continued listing on our platform.

3. Paid Services

Launch Directory may offer paid services and promotional opportunities, including:

4. Refund Eligibility

Refund requests for paid services will be considered on a case-by-case basis.

Depending on the circumstances, a refund may be considered where:

• A payment was processed incorrectly or duplicated.
• A technical issue prevented the purchased service from being delivered.
• We cancel a paid service and cannot provide the agreed alternative.
• A refund is required under applicable consumer protection law.

We may request reasonable information or evidence to assess a refund request.

5. Non-Refundable Circumstances

Subject to your statutory rights, refunds may not normally be available in the following situations:

• You change your mind after a service has been fully delivered.
• You provide incorrect product information or promotional materials.
• Your product listing is removed because of a violation of our Terms of Service.
• You fail to provide the information needed to deliver your purchased service.
• You are dissatisfied with results that were not expressly guaranteed.

Nothing in this section limits any cancellation, refund or other rights you may have under applicable law.

6. Cancellation Requests

If you wish to cancel a paid service, please contact us as soon as possible.

Whether a cancellation and refund are available will depend on the type of service purchased, whether delivery has started or been completed, and applicable legal requirements.

For services purchased online, statutory cancellation rights may apply. Where a cancellation period applies, any exceptions or reductions in refund entitlement must comply with applicable law.

7. How to Request a Refund

To request a refund, please contact us through our Contact Us page and include the following information:

• Your name.
• The email address used for the purchase.
• The product or service purchased.
• Your payment reference or transaction details.
• A brief explanation of why you are requesting a refund.

We will review your request and may contact you if further information is required.

8. Refund Processing

If a refund is approved, it will normally be issued through the original payment method where possible.

The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.

We will communicate any relevant refund information once a decision has been made.

9. Third-Party Payments and Services

Payments for certain products or services may be processed through third-party payment providers.

Any applicable payment provider terms may also apply to your transaction. However, using a third-party payment provider does not remove any refund or consumer rights you have against us under applicable law.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment arrangements or applicable legal requirements.

Any updates will be published on this page together with a revised last updated date.

11. Your Statutory Rights

Nothing in this Refund Policy is intended to exclude, restrict or override any rights you may have under applicable consumer protection legislation.

If you are a consumer in the United Kingdom, your statutory rights may include rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, where applicable.